Frequently Asked Questions

Vonaride.com is a platform established in September 2020 through a partnership between a software company and a tourism agency. Operating in both B2B and B2C sectors, Vonaride.com aims to provide high-quality and professional service in both fields.

Vonaride.com is an online marketplace that allows you to find the most suitable private transfer service by comparing prices. You can customize your preferences and choose from a wide range of services and options to find the ideal one.

Vonaride.com understands your concerns, values your time, and aims to meet your needs regardless of your travel purpose. You can complete your booking for a safe journey easily through Vonaride.com's user-friendly interface by comparing prices.

You can compare prices at your destination with simple steps:

• Enter your arrival/departure information:
• Arrival/departure airport
• Drop-off/pick-up locations
• Flight code
• Pick-up date and preferred time
• Number of passengers
• Receive a list of prices for the chosen route
• Compare the prices for your private transfer from all available partners
• For accurate prices, we recommend entering your details accurately.

Good question. We ask for your preferred pick-up time in addition to your flight details to ensure timely pick-up. We recommend selecting a time approximately half an hour after your arrival time at the airport and 3-4 hours before your flight time when going to the airport, considering possible traffic congestions and local traffic rules such as speed limits. We advise you to clarify your exact pick-up times for both arrival and departure by communicating with your driver.

After confirming your private transfer booking, we will share your driver’s details with you and your details with your driver. You can contact your driver directly or wait for them to contact you shortly.

You can contact us via email or through our WhatsApp booking line, or you can fill out the online customer request form for us to get back to you.

Private transfer prices include all standard fees such as fuel consumption, airport parking fees, taxes, toll fees, and other standard costs for your vehicle to pick you up. However, additional requests you make are not included in these prices.

Extra requests refer to services like child seats, vehicles for the disabled, or extra luggage. Each transportation company has different pricing policies for such requests, and not all companies may provide, for example, wheelchair-accessible vehicles. We recommend booking with a company that best suits your needs.

Yes. For a more personalized experience, we suggest specifying extra requests such as wheelchair-accessible vehicles, child seats, luggage exceeding the vehicle’s capacity, or sports equipment on the payment screen. These extra requests will reflect in the price, and you will see the total amount on the payment screen.

Luggage allowance may vary depending on the vehicle type. The maximum luggage capacity of vehicles is displayed on the vehicle listing page. Additional luggage requests will incur extra charges. You can see the relevant fees on the vehicle listing page.

When sharing your flight details, you should include details for children and infants under 2 years old in the passengers section. Transportation laws may vary from host country to host country.

After booking your flight, you can arrange your airport transfer at any time up to 24 hours before your flight. If you prefer planning in advance, you can book your transfer up to a year in advance. We recommend making your bookings at least 1-2 weeks before your flight.

You can book your airport transfer before booking your flight, but the accuracy of the prices may be lower. For accurate prices, we recommend booking your transfer after you have booked your flight.

Yes, you can, but it is not recommended. As the date approaches, you may find fewer options and less data from companies, which can make it harder to find a good price.

You might see fewer options because some transportation companies may require a minimum notice period from customers. Minimum notice period is the gap between the date of the transfer service and today. For example, if today is June 26 and you want to make a booking for June 27, companies with a 48-hour minimum notice period will not be included in the options, making it harder to find a good price.

After completing your booking, you will receive your confirmation via email within 60 minutes.

If you have received your confirmation, you do not need to reconfirm it. However, if you wish to reconfirm your booking, you can do so using your confirmation number and booking details or from the 'My Bookings' section on your profile page.

If you want to add an additional stop to your journey, please make your selection when booking your transfer. We also recommend discussing this with your driver after making your booking. In most cases, this is possible.

You can book a round-trip on the same listing screen, but please note that the round-trip will be treated as a separate booking. Make sure to choose your return dates.

We use this procedure to make amendments or cancellations easier for your second booking.

If you want to be picked up from a different location, you need to make two separate one-way bookings.

You can pay for your booking using any currency, and the exchange rates will be based on the current rates. However, the final payment will be settled according to the transport company’s host country currency. If your payment exceeds the amount shown on the final booking screen or if there are extra fees on your bank statements, please contact your bank or card issuer. Vonaride.com does not apply extra or hidden fees over the final payment. This issue may occur if your bank considers Vonaride.com as an international entity and applies cross-border payment charges. Vonaride.com cannot refund extra payments added by your bank or card issuer.

You can pay for your booking using VISA, MasterCard, American Express, PayPal, and Stripe.

If you cannot find the location you are looking for on the online booking form, please send your request to us using the customer request form!

Your payment will be fully charged during the booking process with a 3D secure payment system integration. If your card is rejected or does not confirm for any reason, we suggest you contact your bank to resolve the issue. Unfortunately, Vonaride.com cannot assist with card or password issues.

If your booking is canceled, you will receive an email confirmation with the cancellation details. Cancellation policies vary depending on the company. Please review the company's cancellation policies before booking.

In case you do not receive a confirmation email within 60 minutes, please check your spam/junk folder. If it is not there, please contact our support team to resolve the issue.